Requirements

• Create location strategy, and set the right operating model
• Create a near-shore competence centre with aim to pursuit sales opportunities
• Address fast ramp-up requirements for the Centre of Excellence
• Transfer knowledge from on-shore locations to nearshore competence centre
• Introduce synergies by collocating business functions that were initially geographically fragmented
• Save costs and increase team efficiency

Solution

• Offering complex T&T (Transform and Transition) partnership model
• Providing advisory services for setting-up ultimate location strategy
• Agile approach to operations ramp-up
• Relocating and consolidating processes from on-shore locations to the single
  competence centre
• Assistance with shaping the service delivery to enable performance driven (KPI) as opposed to Time & Material driven solution

Outcomes

Requirements

• To establish stable local partner who will participate in the start-up of an Enterprise Solution Centre in Sofia for Sales Enablement and Solutioning supportive functions.
• To ensure recruitment process and overall flow of human resources.

Solution

• Managed Service model: changing the old-fashioned personnel leasing model into an innovative one – instead of paying for a FTE, HPE could now be charged for the operational hours spent on tasks.

RESULTS

Requirements

• A stable local partner who will participate in the start-up of a global IT centre and ensure recruitment as well as the overall flow of human resources.
• Continuous cost reduction and streamlining of services after the start of cooperation.

Solutions

• Change of contract from personnel leasing to a service model (the customer does not pay according to the number of employees of the centre but according to the amount of services used).
• Reduction of unit price of the provided services and quality improvement by increasing productivity, motivation, and commitment of external staff.

Results