From personnel leasing to outsorcing managed services
In 2013, the Hewlett-Packard Technology Group decided to set up an Enterprise Solution Centre in Sofia for Sales Enablement and Solution supportive functions. At that time, managers were challenged to hit very ambitious growth objectives, to establish Sales and Solutioning Services in Enterprise Solution Centre, which was due to the highly-qualified and affordable workforce in Bulgaria.
Case study was published 22.03.2019
Requirements
- To establish stable local partner who will participate in the start-up of an Enterprise Solution Centre in Sofia for Sales Enablement and Solutioning supportive functions.
- To ensure recruitment process and overall flow of human resources.
Solution
- Managed Service model: changing the old-fashioned personnel leasing model into an innovative one – instead of paying for a FTE, HPE could now be charged for the operational hours spent on tasks.
RESULTS
Increased volume of work.
Reduction of the unit price up to 10% over the course of three years.
Improving of compliance with established quality criteria.
Smoothly transition to managed service model.