Has a merger, acquisition or a legacy system led to a fragmented service delivery?
If you answered is YES, you are more than likely facing a huge challenge to transform your ITSM environment into a future-proofed solution. To avoid unnecessary barriers along the way, Soitron’s project managers and advanced engineers can help find a viable and practical solution. To learn more about Soitron’s ITSM best practices, please download our SmartMigration whitepaper.
WHAT IS SOITRON’S SMART ITSM SERVICE?
Service based on 95 successfully migrated and transformed mission-critical ITSM migration projects for the world’s biggest service providers.
ASSESSMENT AND PLANNING We have the ability to transition an IT infrastructure to a Soitron Managed Service with zero impact on the business. Companies benefit from robust SLAs, a broad set of tools, on-line monitoring, clear KPIs and reporting – all delivered by a first class talent pool of certified subject matter experts.
WARRANTY PERIOD We monitor the performance using our customised toolset. This allows us to swiftly act on any problem arising after the go-live date, with 24/7 support.
MIGRATION, TRANSFORMATION AND NEW SERVICE ON-BOARDING We pride ourselves on consistent delivery that will not buckle under any change or challenge. Using our developed methods, we will assist you to arrive at your new solution based on ITIL or IT4IT process. Our team is located within the EU, and is a blend of West and East European resources.
ADVANTAGES AND BENEFITS
Soitron’s unique approach to system migration projects provides organisations with savings in IT operations, a significant increase in business agility and no disruption to client services.
SECURE MIGRATION - Zero disruption to existing services – no impact on customers.
IMPROVED SERVICE - Talented, qualified and experienced staff, alongside the highest partner accreditations and delivery methods (ITIL, PMP, PRINCE2, and Six Sigma) deliver an enhanced service.
SECURITY - Data remains secure and always available throughout the migration process.
BUDGET OPTIMISATION - Reduce costs involved with migrating away from legacy infrastructures and enabling shutdown.
MEASUREMENT - Robust SLAs and KPIs keep migration projects on track and under budget.
FOLLOWING INDUSTRY STANDARDS - ITIL or IT4IT.