We are currently seeking a skilled and motivated Service Renewal Project Manager to join our client’s team, who will be responsible for project managing the end-to-end renewal process, ensuring the successful execution of renewal motions, and driving customer retention.

Responsibilities:

• Own and coordinate the end-to-end renewal project plan, ensuring timely execution of tasks across all stakeholders and functions;
• Develop and maintain detailed project plans for renewals, including timelines, milestones, and deliverables;
• Act as the central point of coordination, ensuring seamless collaboration between teams involved in the end-to-end renewal motion;
• Identify deviations and escalate issues to appropriate stakeholders when necessary for continuous improvement objectives;
• Escalate issues to appropriate stakeholders when necessary;
• Implement automation tools to track renewal milestones, generate reports, and facilitate communication across teams;
• End-to-End Renewal performance monitoring, analytics, and reporting;
• Provide regular updates to leadership on renewal performance, risks, and opportunities for improvement;
• Drive continuous improvement by leveraging automation, data analysis, and feedback loops to optimize the renewal motion.

Requirements:

• Bachelor’s degree in Project Management, Network Engineering, Telecommunication, or a related field;
• Possess a minimum of 1-3 years of Telecommunications-related industry operational experience and/or implementing projects within those markets;
• 1+ years of Project/Account Management experience;
• Experience with Renewals is an asset;
• Proficiency with various software applications, including Excel, PBI, Project Planning applications (Microsoft Planner, WBS-type apps), Agentic AI;
• Strong communication and interpersonal skills;
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively;
• Independent and proactive mindset, capable of resolving conflicts and driving results;
• Outstanding planning, scheduling, and coordination skills;
• Fluent in English (written and spoken);
• Working hours: USA coverage time (15:00–00:00 EEST).

 Why Join Us?

• Be part of a dynamic, international team working on projects for some of the world’s top tech companies.
• Gain hands-on experience with the latest technologies in a supportive and growth-oriented environment.
• Enjoy opportunities for continuous learning and professional development.

If this opportunity aligns with your career goals and you’re ready to take the next step, we’d love to hear from you. Please send us your CV to apply.

Only shortlisted candidates will be contacted.