Managed service desk

We provide IT service desk solution for both small-medium business and the enterprise environment. For over 10 years we have combined a multilingual well-trained helpdesk with renowned monitoring solutions, integrated with Soitron Support central system.

We have been managing datacentre computing systems for over a decade and offer our clients flexible engagement models to suit their project requirements and budgets.

We know, that costs related to business processes in IT infrastructure can mount up and matter. Let us review your overheads set-up and choose a solution that will optimise your operations, either with staff augmentation services in bestshore cost saving locations, or to a fully managed service based on pay per action service catalogue.

How we deliver

This unique ITIL based tool covers both tickets lifecycle management and CMDB. In addition to this, it serves as an access portal for clients’ transparent overview of any ongoing trouble tickets or change requests.

Moreover, a dedicated Soitron development team continuously innovates this platform to meet the highest industry standards. It is also easy to integrate with existing service desk platforms. As a result, the SC works in the background, and our clients continue using the service tool they are familiar with.

Our partnerships

We partner with the industry’s leading technology companies in this space, enabling us to provide the most advanced, robust and quality service available. We do not chase badges to boost our list but have undergone through tests and evaluation to achieve the highest certifications and partner specialisations available on the market to not only meet but surpass our clients business requirements.

At Soitron we have not only teamed up with leading industry technology companies such as HP, Landesk and Microsoft, but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed networking services. Our approach and delivery has won us numerous client, partner and industry awards.

Selected partners

cisco

Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking

hp

HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist

microsoft

Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller

ibm

IBM Advanced Business Partner

avaya

AVAYA Silver Partner

oracle

Oracle Solaris Specialization

lenovo

Lenovo Premium Business Partner

vmware

VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity

landesk

LANDesk Expert Solution Provider
LANDesk Silver Certified Partner

procera

Procera Partner

Selected certifications

ITIL

IPMA

prince2

PRINCE2

pmi

PMI

SIX SIGMA

How we deliver

We offer our clients flexible and scalable engagement models to suit their business needs.

Dedicated Delivery Model

  • Dedicated service delivery team
  • Stringent SLAs and KPIs
  • Analysis of the load of your activities, measuring the time-requirements and proposing service catalogue with prices for corresponding activities
  • Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations

Shared Services

  • Shared service delivery team
  • Stringent SLAs and KPIs
  • Analysis of the load of your activities, measuring the time-requirements and proposing service catalogue with prices for corresponding activities
  • Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations

Staff augmentation

  • Highly skilled and talented resource pool
  • Multilingual resource
  • Flexibility to ramp-up or ramp-down
  • Covering all time zones 24x7, depending on needs
  • Dedicated HR business partner

Case study atrium

Atrium European Management NV (Atrium) boasts an impressive €2.5 billion portfolio of primarily food-related retail properties and shopping centres throughout Europe.

The Jersey-based company currently has more than 150 prime retail properties, which generate in excess of €200 million in rental income. The business demands the most up to date IT system to allow its employees across 10 European locations to carry out their day-to-day activities without delays or any downtime.

The brief

Soitron was initially engaged to complete a small project to streamline systems in its regional offices throughout central Europe. Once successfully completed, Soitron’s remit expanded to assume responsibility for Atrium’s entire IT function – from a data centre in Amsterdam to supporting, maintaining and expanding the company’s entire network.

Results

Over the years, Soitron’s service expanded with Atrium’s business, and continues to hold overall responsibility for a complex IT system which is scalable and completely in sync with the growth and future aspirations of the business.

Other clients

With soitron you are in safe hands

Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.

  • Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
  • This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
  • Our dedicated team will be fully skilled with the technology platforms to deliver
  • Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
  • Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist

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