You create your IT policy, no matter if it’s a untied OS platform or flexible BYOD strategy. We manage both operations and transitions while keeping you in control of cost, asset management and licencing. Our experienced team will take on the day to day responsibility for operating your user platforms. We manage your desktop environment, assuring its functionality, optimised computing power and up-to-date software features.
How we deliver
Our partnerships cover the complete lifecycle of your desktop environment. At Soitron we have not only teamed up with leading industry technology companies such as HP, Microsoft, Lenovo, IBM, Wmare and Landesk but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed desktop services. Our approach and delivery has won us numerous client, partner and industry awards.
Selected partners
OUR DELIVERY MODELS
We offer our clients flexible and scalable engagement models to suit their business needs.
Dedicated Delivery Model
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Shared Services
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Dedicated Delivery Model
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
Case study VEOLIA
Soitron worked with Veolia (Veolia Energia Slovensko), the leading provider of energy services in Europe, to implement a desktop management solution which provided extra functionality to its employees, including a remote support function and hardware and software license management services.
The brief
Veolia looked to Soitron to introduce a number of measures to facilitate and enhance its back office functionality. The solution needed to be remote because of the geographical spread of Veolia’s facilities throughout Slovakia, thus travelling to provide user support proved very expensive and time-consuming.
Introduction
Soitron introduced a desktop management solution – an affordable and easy to use way to support all users remotely, bring in transparent reporting for software licences and improve security and other support of computers across all Veolia locations in Slovakia. As part of its work, Soitron introduced the LANDesk Management Suite, a remote management tool which provided affordable scalability and which could be implemented quickly.
Results
From the onset, the results were clear and wide-ranging. Significant time and money was saved through remote management and inventory handling, as was the validity verification of licences in use and subsequent cost savings at the time of their purchase.
Other clients
With Soitron you are in safe hands
Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.
- Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
- This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
- Our dedicated team will be fully skilled with the technology platforms to deliver
- Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
- Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist