Managed desktop services

Whether you require a pure on-site staff augmentation or a fully remote managed service, our experienced teams will deliver above and beyond expectations, utilising remote Landesk desktop management tools.

You create your IT policy, no matter if it’s a untied OS platform or flexible BYOD strategy.

We manage both operations and transitions while keeping you in control of cost, asset management and licencing. Our experienced team will take on the day to day responsibility for operating your user platforms. We manage your desktop environment, assuring its functionality, optimised computing power and up-to-date software features.

How we deliver

Our partnerships cover the complete lifecycle of your desktop environment. At Soitron we have not only teamed up with leading industry technology companies such as HP, Microsoft, Lenovo, IBM, Wmare and Landesk but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed desktop services. Our approach and delivery has won us numerous client, partner and industry awards.

Selected partners

cisco

Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking

hp

HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist

microsoft

Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller

ibm

IBM Advanced Business Partner

avaya

AVAYA Silver Partner

oracle

Oracle Solaris Specialization

lenovo

Lenovo Premium Business Partner

vmware

VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity

landesk

LANDesk Expert Solution Provider
LANDesk Silver Certified Partner

procera

Procera Partner

Selected certifications

ITIL

IPMA

prince2

PRINCE2

pmi

PMI

SIX SIGMA

How we deliver

We offer our clients flexible and scalable engagement models to suit their business needs.

Dedicated Delivery Model

  • Dedicated service delivery team
  • Remote support with our own productivity tools or support in your own environment using your tools
  • Stringent SLAs and KPIs
  • Combination of Landdesk remote-desktop management and on-site support

Staff Augmentation

  • Highly skilled and talented resource pool, multilingual resource
  • Hiring on-board, managing shift coverage and attrition management
  • Flexibility to ramp-up or ramp-down
  • Covering all time zones 24x7, depending on needs
  • Dedicated HR business partner

Shared Services

  • Shared service delivery team
  • Remote support with our own productivity tools or support in your own environment using your tools
  • Stringent SLAs and KPIs
  • Combination of Landdesk remote-desktop management and on-site support

Case study veolia

Soitron worked with Veolia (Veolia Energia Slovensko), the leading provider of energy services in Europe, to implement a desktop management solution which provided extra functionality to its employees, including a remote support function and hardware and software license management services.

The brief

Veolia looked to Soitron to introduce a number of measures to facilitate and enhance its back office functionality. The solution needed to be remote because of the geographical spread of Veolia’s facilities throughout Slovakia, thus travelling to provide user support proved very expensive and time-consuming.

Results

Soitron introduced a desktop management solution - an affordable and easy to use way to support all users remotely, bring in transparent reporting for software licences and improve security and other support of computers across all Veolia locations in Slovakia. As part of its work, Soitron introduced the LANDesk Management Suite, a remote management tool which provided affordable scalability and which could be implemented quickly.

From the onset, the results were clear and wide-ranging. Significant time and money was saved through remote management and inventory handling, as was the validity verification of licences in use and subsequent cost savings at the time of their purchase.

Other clients

With soitron you are in safe hands

Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.

  • Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
  • This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
  • Our dedicated team will be fully skilled with the technology platforms to deliver
  • Service Delivery is managed and based on industry best practices and ITIL methodology environment with – ITIL, ITSM and Six Sigma certified specialists
  • Projects are delivered based on PMI methodology with PMP, Prince or IPMA certified specialists

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